Hotel FAQ

This Hotel Neptune FAQ page answers common questions for guests visiting our hotel in Providence, Rhode Island. Learn about room types, on-site amenities, pet-friendly accommodations, parking, check-in/check-out, and local attractions — all designed to help you plan a smooth, memorable stay.

Providence hotel Neptune brick exterior with a llit up sign reading "HOTEL"

  • Hotel Neptune is centrally located in downtown Providence, Rhode Island at 122 Fountain Street, within walking distance of the city’s best restaurants, galleries, museums, and nightlife.

  • Check-in begins at 3:00 PM and continues through 11:00 PM. Check-out is before 11:00 AM. If you expect to arrive outside these hours, contact the hotel in advance to make arrangements.


  • Hotel Neptune offers 52 individually decorated guestrooms and suites, each with premium bedding, flat-screen TVs, private bathrooms with designer toiletries, and free Wi-Fi. Room styles vary to suit couples, solo travelers, and friends traveling together.

  • Guests enjoy:

    • Complimentary high-speed Wi-Fi in rooms and public areas

    • 24-hour front desk and concierge services

    • Daily housekeeping

    • On-site café and cocktail lounge

    • Luggage storage and printing support

    • Flower delivery and newspaper requests

    • Parking options nearby (fee applies)


  • Breakfast is not included by default, but daily local light breakfast is available at our lobby cafe for an additional fee at select on-site dining spots.

  • Yes! Hotel Neptune welcomes dogs (with size and policy conditions) and allows them to stay free of additional pet fees. Dogs should be notified in advance, and inappropriate behavior or damage may incur charges. Cats and other exotic pets are not permitted.

  • Yes — Hotel Neptune offers self-parking in a reserved lot adjacent to the hotel for a nightly fee (typically around $38). There is also off-site parking available nearby.

  • The hotel features accessibility elements such as wheelchair-accessible registration desks, elevators, Braille/raised signage, visual alarms, and handrails on stairways. If you have specific accessibility needs, please contact the hotel before arrival.

  • Yes — Neptune features a cozy cocktail lounge and on-site café that serve coffee, drinks, and local snacks. The hotel also offers entertainment options like a plush karaoke lounge and a brand new restaurant.

  • Yes — complimentary Wi-Fi is available throughout the hotel, including both guestrooms and public spaces.