Guest Services
At Neptune, we pride ourselves on delivering attentive and personalized service to enhance your stay in downtown Providence. Our guest services include 24/7 concierge assistance, complimentary Wi-Fi, daily housekeeping, and pet-friendly accommodations. Whether you're here for business or leisure, our dedicated team is committed to ensuring a comfortable and memorable experience.
Talk with us for recommendations, access to insider events and info on Providence’s most extraordinary destinations — many lie just a short walk from our lobby.
Enjoy a meal at one of the city’s best restaurants. Please arrange for reservations at Reception.
We are a pet friendly hotel in Providence. Hotel Neptune gladly welcomes your dog of 20lbs or smaller at no additional fee. Should there be any damage or excessive cleaning needed after your departure from the room, we will assess charges at this time.
We kindly ask that you notify us via a call to the main line (401) 455-3326 if you plan to have your pet join us. Cats, Lizards, Exotic Birds, etc are unfortunately not permitted.
We stock a wide variety of newspapers and rare magazines from around the world. If you wish for delivery of a certain periodical, let us know.
We will be pleased to arrange flower delivery to your room via a local florist.
Hotel Neptune offers self-parking for $38, overnight, on a reserved parking area directly adjacent to the hotel. The entrance is at 143 Washington Street.
The parking facility is operated by Unified Parking Partners, a local service provider.
Neptune can accept, store, and deliver your packages to you on arrival but remember, our lovely building is big on history and short on space.
Therefore package handling does carry a fee. See our handy .pdf here for full breakdown and feel free to give us a call at (401) 455-3326 to discuss getting it all set up on your reservation. We're happy to get you taken care of.
We are happy to print a resume, boarding pass, or any other reasonably sized word or .pdf document right at the front desk. Feel free to email [email protected] and we'll get it printed for you. For portfolios, things in color, and documents with pages in the double digits you may want to head over to the local Fed-Ex Kinkos just a few blocks away at: 50 Kennedy Plaza, Providence RI 02903.
There is also plenty of complimentary gear available for guests on-demand use during their visit. All you need to do is ask. Extra luggage rack? Umbrella? We've more than likely got it. And if we don't, then we can probably help you get it. Buzz the front desk with a call or text and we'll be sure to do what we can.